Shipping and Handling

We offer £5.50 shipping rate in the United Kingdom on all orders. After your order is completed, you will receive an email confirmation. Once your order has been confirmed, it will be sent to our warehouse for shipment.

Once you get your shipping confirmation notification via Email or SMS through our courier, you can track your order from courier website from the link in the email. Estimated delivery time ranged from 2-3 working days. Should there be any delay due to any given reason, you will be informed via phone or email regarding status of shipment.

Shipping will be made Monday to Friday and Saturday. No deliveries will be made on Sundays.

Refunds and Exchange

Delivery Courier:

All product(s) can be refunded or exchanged (depending on stock availability) within 14 days from item received customers are responsible for return delivery items. Please note that the product must be unused, with the price label attached along with the purchase invoice. For further assistance, please contact [email protected]

Items bought in third party stores cannot be returned Ruth clothing directly.

Refunds will be issued to the same credit card that was used for the original purchase. We do not provide cash refunds. You will be credited for the cost of the item(s). Shipping costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Returned items which are not in new or unused condition may not be accepted as a return unless they are faulty. This does not affect your right to return fault items. If the item is faulty, please contact our customer service centre via email [email protected]

No Exchange or Refund during promotion. No refund on sale items/discounted items. Refund will only be transacted in original country of purchase. Exchange only within 7 days of order received.

Customer Service:

When you are getting in touch with us please attach

  • Order number
  • Order confirmation email

Refunds

This does not affect your statutory rights. However, refunds may be allowed in strictly exceptional cases where the product is out of stock or appears to have a manufacturing defect. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Order Cancellation

You may cancel your order any time before the order has been dispatched for delivery. Once the order is dispatched or shipped, you will receive via email or SMS, a shipping confirmation that contains tracking information. You may also be contacted via SMS by our delivery partner. Once a product is shipped, the “Returns Policy” will apply and cannot be cancelled.

1. Right To Cancel Under The Consumer Regulations

1.1 We have explained below how you can exercise your rights to cancel your contract with us under the Consumer Regulations.

1.2 You have a right to cancel this contract within 14 days without giving any reason (whether or not the products are faulty).

1.3 The cancellation period will start on the day you place your order and will end 14 days after you have taken physical possession of the goods.

1.4 To exercise the right to cancel, you must inform us, by writing to us by emailing in to us at [email protected]

1.5 To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

2. Effects Of Cancellation

2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for additional costs arising if you choose an enhanced delivery option other than the least expensive type of standard delivery offered by us).

2.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

2.3 We will make the reimbursement without undue delay and not later than –

2.3.1 14 days after the day we receive back from you any goods supplied, or

2.3.2 (if earlier), 14 days after the day you provide evidence that you have returned the goods, or

2.3.3 If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

2.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

2.5 You agree to send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us that you wish to cancel. The deadline is met if you send back the goods before the period of 14 days expires.

2.6 You will have to bear the cost of shipping the goods to us.

2.7 You are only liable for any reduced value of the goods resulting from your handling of the goods if that handling goes further than is necessary in order for you to establish the nature, characteristics and functioning of the goods.

3. Where You Do Not Have a Right to Cancel

3.1 Where goods have been personalised to your requirements or the goods are perishable or have a hygiene element then you will not be entitled to cancel the contract under the Consumer Regulations unless the goods are defective.

3.2 Your right is to cancel your entire order in the case of goods which are not faulty and we reserve the right to refuse partial cancellations or returns for goods which are not faulty

3.3 We also reserve our right to refuse returns or cancellations of goods which include a hygiene element. For any goods which include a hygiene element we may accept returns if the returned products are unused, intact, and unopened in their original packaging in a condition which is suitable for resale.